From the first few minutes the crew arrived there was miscommunication on moving the furniture. However, the employee was very stern, agitated and. unprofessional in his approach. He said “you can pay me directly to move it, it’ll be cheaper than going thru the company.” Second day an employee complained most of the day having to do stairs. So disappointed in the installation. Each step carpet was cut individually and nailed on. Have never had it done previously like this. Nails everywhere. Poor seam match in places. Can feel the nails along the transition strip where carpet is so cheap they are coming thru. Icing on the cake; someone broke my ceiling fan over the bed. The fan was NOT broken prior to installation of carpet. All denied doing it. The owner/manager at the very least should have apologized and made right with it. However, during a phone call at least 3-4 times he asked me “are you sure 100% that it was not broken previously”. Seriously. I’m 60, not 4 years old. To insult my integrity over this. A new fan & installation is what should have been offered. I will never do business with Floor Covering International again. Your quote was the most expensive, but felt we would get great service and a good product. Neither happened.
Cory, the person who gave the presentation did an excellent job presenting the material. He was very personable and very helpful with choosing floor colors.
On the original contract, there was no mention of installation dates or a breakdown of the cost of the carpet and installation.
In conversations with the Council President and myself we were disappointed in that some seams are still very visable. We were disappointed when some workers did not show up for work. We were disappointed that it took longer than we were originally told. We were disappointed when it was discovered that not enough rug material had been ordered. And to cover up the seams at some doors, we have to have a threshhold installed which we did not need with our old carpet.
Jim Mandell and Fred Crawford (Faith Lutheran Church)
Alex Pumber worked with me to narrow the project to a price I could manage. His understanding of my situation went beyond the call of a salesman. As I am able in the future, I will return to Floor Coverings. Thank you, Alex!
They started the job and never finished it. We had to hire somebody else
Noodles and Company
Cory was very helpful with the picking of our tile. He took pictures and presented them to a designer which really helped us decide.
Arlene and Dan Meyer
Flooring was defective and you still installed. Should have met with us to discuss other options instead of installing the defective product. You had to order 3 different batches and all batches still had defective flooring and you still installed. Very disappointing.
Shirley & Rick Berg
Installers Tim and Joe very prompt, courteous, and professional. At 72 years old I've found out these three strong traits can not be taken for granted no longer due to our "twisted" mentality in todays society. I highly recommend FCI-------they do it the right way. From sales to installation-----they take their business seriously.
Sandy and Nick Giancola
it's to late..