They are on time. The staff is friendly. The workers know their craft. They make sure it is perfect. The material is excellent.
Roxane kavaloski 2
Did not clearly explain that 30 yr warranty would not cover any pet throw up, which was a problem cleaning in our last carpet. Also, did not offer nearly enuf options of burber-type carpet, which would be more “forgiving” of small spills, crumbs, etc. Lastly, it was not made clear that a 30 yr warranty only included replacement carpet, NOT the labor to re-install.
Mari and Craig Evans
I was not happy about the financing options. Your interest rates are way out of line. 10% interest when you are putting down almost 50% of the total is ridiculous. You can get 90 days 0% financing. Sounds ok until you look around and find that you can buy cars, furniture, appliances with 2, 3 and 4 years 0%. Fortunately, the quality of work was good. I guess I didn't realize that the work was going to be subbed out. I probably could have went to the company that completed the work and got a better price. It is too bad that the samples of stain they brought for us to pick from were not actually available when the workmen showed up. They dont even carry than brand of stain. I guess the old saying "live and learn" really is true.
Beth & Bill Brisch
From the first few minutes the crew arrived there was miscommunication on moving the furniture. However, the employee was very stern, agitated and. unprofessional in his approach. He said “you can pay me directly to move it, it’ll be cheaper than going thru the company.” Second day an employee complained most of the day having to do stairs. So disappointed in the installation. Each step carpet was cut individually and nailed on. Have never had it done previously like this. Nails everywhere. Poor seam match in places. Can feel the nails along the transition strip where carpet is so cheap they are coming thru. Icing on the cake; someone broke my ceiling fan over the bed. The fan was NOT broken prior to installation of carpet. All denied doing it. The owner/manager at the very least should have apologized and made right with it. However, during a phone call at least 3-4 times he asked me “are you sure 100% that it was not broken previously”. Seriously. I’m 60, not 4 years old. To insult my integrity over this. A new fan & installation is what should have been offered. I will never do business with Floor Covering International again. Your quote was the most expensive, but felt we would get great service and a good product. Neither happened.
Cory, the person who gave the presentation did an excellent job presenting the material. He was very personable and very helpful with choosing floor colors.
On the original contract, there was no mention of installation dates or a breakdown of the cost of the carpet and installation.
In conversations with the Council President and myself we were disappointed in that some seams are still very visable. We were disappointed when some workers did not show up for work. We were disappointed that it took longer than we were originally told. We were disappointed when it was discovered that not enough rug material had been ordered. And to cover up the seams at some doors, we have to have a threshhold installed which we did not need with our old carpet.
Jim Mandell and Fred Crawford (Faith Lutheran Church)
Alex Pumber worked with me to narrow the project to a price I could manage. His understanding of my situation went beyond the call of a salesman. As I am able in the future, I will return to Floor Coverings. Thank you, Alex!
They started the job and never finished it. We had to hire somebody else
Noodles and Company
Cory was very helpful with the picking of our tile. He took pictures and presented them to a designer which really helped us decide.
Arlene and Dan Meyer