Initial installation date had to be rescheduled as padding couldn’t be found Inferior initial installation Lost count how many subsequent visits to correct installation errors Sales person arriving without prior notice for the final walk through. The final wAlk through was not conducted with the person who signed the contract/paid for the carpeting With all this I was not offered any discount Ended up paying full price
Kyle was very responsive and interested in what we wanted to do.
Mary and Tom Lujan
First of all, the contractors working in my condo were very nice, but when the job was finished, I was informed that they had lost the key to my condo that they had been using. Not only does it cost me $60 dollars to replace this key, it opens all entrances to our whole building and also any and all common areas, as well as my personal condo unit! This not only costs me money which i was not reimbursed, but it poses and security threat to myself and all other residences in the building. I great up for 25 years as a trip carpenter's kid, so I know how a job should be done, especially when i'm putting in bamboo and paying $10,000. All the old and new trip was put back on, but they left hundreds of trim gun holes in all my trim without filling them, which is definitely part of a trip job. They also forgot a piece of trip under my dishwasher, which was never fixed and I was never compensated for.
Kyle was very communicative and helpful. The rug is beautiful!
Communicating when the project was going to start. The time needed to complete the project, not all the materials were available at the start of the project. And when the final walkthrough was going to happen. Often we were informed a day before.
Sales people listened to our needs and made appropriate recommendations. Flooring is as expected, and hopefully will last a very long time. My questions were answered and addressed promptly.
Excellent quoting process and final product.
Great company to work with. Great people Very informative and very knowledgeable. Job done on time on budget. Looks great. Will definitely do business with Floor Coverings International again.
Roy & Ginny Pastorius
I appreciated the polite manners of everyone I dealt with and the convenience of furniture moving.
Floor turned out great