Sales people listened to our needs and made appropriate recommendations. Flooring is as expected, and hopefully will last a very long time. My questions were answered and addressed promptly.
Mary Weeks
Excellent quoting process and final product.
Sterling Kowalski
Great company to work with. Great people Very informative and very knowledgeable. Job done on time on budget. Looks great. Will definitely do business with Floor Coverings International again.
Roy & Ginny Pastorius
I appreciated the polite manners of everyone I dealt with and the convenience of furniture moving.
Mary Dennis
Floor turned out great
Roy Berosik
The flooring is beautiful, exceeded my expectations.
Susan Hanstad
Quality product, superior installation, and professional follow up by ownership.
Susan McCool
better communication between departments and Installers work orders were missing parts
Vision Loss Resources (Mark Opalinski)
I havent heard back on how you are going to solve the lack of flooring under the stove, and the utility room. Also how you are going to replace my brand new stove that was dented during the process of installing the floor. PLUS THERE IS A CRACK IN THE GRUT AND THE TILE IS FLEXING/MOVING. What the heck is going on???? I wanted a company that would be more customer caring that Empire. Waiting to know how you are going to solve this problem. I would love to attach pictures of the new problem but it wont let me. Patricia Ellingson 7074 48th street North Oakdale mn 55128 651-208-3063
Patricia Ellingson
We have worked with Kyle who has been helpful, but at this point the carpet on both levels have unacceptable seams, so much so that what the first impression is, when you walk into an area, the seams are the first thing you see. There was a product failure in the first attempt to install, the carpet was so poorly made that the installers gave up, it was impossible to mate the pieces together. After waiting for other carpet to arrive, the end result is only marginally better since the seams still do not properly align. The house will not be available until May of 2019 to fix the problem, Kyle being aware of this. If this product cannot be installed because of the manufacturers problems with color match, design match etc., or if it is a problem with installation, I am open to suggestion as to how we can have floor covering that looks as though it belongs on site. Thank you for your concern.
Jim and Pat McGowan